• Since 1994, President of Quality Plus Technologies, Inc., industry leading management consultants specialized in software measurement, scope management, function point analysis, process improvement and software estimating.

• Project editor to ISO on Functional Size Measurement (ISO/IEC JTC1 SC7 WG 12), and a current U.S. delegate to ISO SC7 (Software Engineering) since 1994.

• Professional designations include: Project Management Professional (PMP), Certified Management Consultant (CMC), Certified Function Point Specialist (CFPS), Information Systems Professional (ISP), and Professional Engineer (P.Eng.-Canada)

• Recognized international expert in the software metrics field and author of many articles on function points, software metrics, and the human aspects of introducing change. Ms. Dekkers wrote a bimonthly column in IT Metrics Strategies, a Cutter Information system periodical until its demise, and frequent articles in CrossTalk, MetricViews and Software Quality Professional.

• Co-author of 2 new (2008) books and 3 earlier books::

1. Program Management Toolkit - for software and systems development, with Forselius et al, Talentum 2008 (April);
2. The IT Measurement Compendium – Estimating and benchmarking success with functional size measurement, with Bundschuh, Springer 2008 (July).
3. The Software Quality Engineer body of knowledge, ASQ 2007;
4. Software measurement advice from the experts, IFPUG 2005;
5. Practical Project Estimation (1^st and 2^nd editions), ISBSG 2005.

• Expertise includes scope management, process improvement, quality, software metrics, function point analysis and software process improvement programs. International and domestic clients span the Utility, Government, Software, Retail, Banking, Military and Insurance sectors.

• Recent visiting scientist for measurement with the Software Engineering Institute (SEI).

• Management consultant, trainer and practitioner with international experience in software metrics, quality, function points and measurement program start-up.

• Professional member of the National Speakers Association (NSA), member of the Central Florida speaker’s academy, and member of the International Federation for Professional Speakers (IFFPS)

• Carol’s system development background includes twenty years of progressive experience in all phases of the systems development life cycle across a wide range of methodologies and development technologies. Her project management experience involves financial, judicial, MIS, engineering and scientific systems, in both private and public sectors.

• Past president of the International Function Point Users Group (IFPUG) Board of Directors. Previously held various volunteer positions including 13 years of service to the IFPUG board.

• Past Chair of Project Management Institute (PMI) Metrics SIG, served on 2003 PMI Board Nominating Committee, attended multiple leadership conferences.

• Member of the American Society for Quality (ASQ) Software Division council, and track chair for the annual Congress – Software Division track (Since 2002)

• Member of National Speakers Association (NSA) and International Federation of Professional Speakers (IFFPS)

• Frequent presenter and trainer at international metrics and quality conferences (since Fall 1991) including IFPUG, Quality Assurance Institute (QAI) , American Society for Quality (ASQ), Applications of Software Measurement (ASM), Better Software, Canadian Information Processing Society (CIPS), Applied Computer Research (Client/Server conference), SMEF, SSTC, SEPG, Metrikon, etc.